AWUG Help

AppleWorks Users Group Help

This page will be a constantly evolving resource and as such will always be under construction. If you have suggestions for questions you would like to see added please let me know by sending "Feedback to AWUG's Webmaster". Thank you.

General Information About AWUG®:

Who or what is AWUG?
Can I get technical help with a AppleWorks problem from AWUG?
What does MHM stand for?
Why is there no tech support via feedback?

Using AWUG's Electronic Forum:

What is the Electronic Forum?
Can I get technical help with a AppleWorks problem from AWUG?
How do I read messages?
How do I reply to a message?
How do I save a message?
What is all this junk in the "Message" field when I click the "Reply to This Message" button?
How do I leave a message for others to read?
How do I send e-mail to someone that left a message?

General Internet Help:

What is this thing called the Internet?
Wait a minute, what's a network?
Is the World Wide Web another name for the Internet?
Whoa, I have no idea what hypertext is?
What is a server?
What is a client?
What is a web browser?
What is Netscape?
What is Internet Explorer?
What is Claris Emailer?
What is Eudora?
What is FTP?
What is an FTP client?
What is Fetch?
What is Anarchie?
What does Anonymous FTP mean?
When doing Anonymous FTP what password do I use?
When doing FTP what name do I use?
What is a newsgroup?
What is comp.sys.mac.app?

General Information About AWUG:

Who or what is AWUG?: Formed in 1991, the AppleWorks Users Group, AWUG is an independent support group with thousands of members in the United States and 51 other countries all dedicated to helping AppleWorks and ClarisWorks users. Join now and enjoy the benefits shared by your AppleWorks colleagues.
Can I get technical help with a AppleWorks problem from AWUG?: AWUG maintains a list of volunteers called "Members Helping Members." These volunteers provide technical support for their AppleWorks colleagues.
What does MHM stand for?: It's an acronym for AWUG's "Members Helping Members" program. MHM volunteers provide free technical support for their AppleWorks colleagues.
Why is there no AWUG tech support via the web?: There are thousands of AWUG members. These numbers unfortunately make it impossible to provide individual technical support. You can address requests for technical support directly to one of AWUG's "Members Helping Members" volunteers. The newsgroup "comp.sys.mac.app" also promotes a network of AppleWorks experts offering help.

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Using AWUG's Electronic Forum:

What is the Electronic Forum?: "AWUG's Electronic Forum" is a self-help system for the exchange of ideas among AppleWorks users. AWUG supports and monitors this service but does not provide answers to technical questions through this forum. AWUG members needing technical help should contact the appropriate "Members Helping Members" volunteers via telephone or email.
Can I get technical help with a AppleWorks problem from AWUG?: This forum is a self-help system for the exchange of ideas among AppleWorks users. AWUG supports and monitors this service but does not provide answers to technical questions through this forum. AWUG members needing technical help should contact the appropriate "Members Helping Members" volunteers via telephone or email.
How do I read messages?: Click the underlined text in any of the message summaries.
How do I reply to a message?: From the list of message summaries click the message you would like to reply to. The complete text of the message will be displayed for you. At the end of the message you will see two buttons "Reply to Message" and "Create New Message." Click the "Reply to Message" button. A new page will be displayed in your browser's window that contains several boxes for text. Type your name in the "From:" box and your E-mail address in the "E-mail:" box. The "Subject:" box will already have the message subject filled in for you. The "Message:" box will contain a copy of the message that you are replying to. This feature makes it easier for everyone reading your message to follow the train of thought. You should HEAVILY edit this quoted text so that you quote only what's essential to establish the context of your message. When you finish click the "Save Message" button.
How do I save a message?: To save a message you must fill in the "From" and "Subject" fields. (The "Email" field is optional but makes it easier for people to contact you directly.) When you have filled in each field to your satisfaction click the "Save Message" button.
What is all this junk in the "Message" field when I click the "Reply to This Message" button?: The "Junk" is a quoted copy of the message that you are replying to. This feature makes it easier for everyone reading your message to follow the train of thought. You should HEAVILY edit this quoted text so that you quote only what's essential to establish the context of your message.
How do I leave a message for others to read?: Click the "Create a New Message" if you would like to leave a new message that does not relate to another message already posted to "AWUG's Electronic Forum." If you want to leave a message that is a reply to a message that is already posted then you can click the "Reply to Message" button. However, you will first have to read the message you want to reply to.
How do I send email to someone that left a message?: You can only send email to those people that supplied their email address when they created their message. You will see an underlined email address next to their name in the "From" field if this is the case. Click the email address and you will be able to send email directly to them. Anything you send via email will not appear on "AWUG's Electronic Forum."

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General Internet Help:

What is this thing called the Internet?: A world-wide network of computer networks.
What is a network?: Two or more computers interconnected to facilitate information interchange
What is the World Wide Web?: The WWW (World Wide Web) is a subset of the Internet that makes use of hypertext and multimedia to disseminate information
What is hypertext?: A type of text that includes links to other documents on the WWW making it extremely easy to navigate and research information. The links are usually a different color and/or underlined.
What is a server?: One computer out of millions connected to the Internet that "serves" information to other computers attached to the Internet.
What is a client?: A software package that generally runs on a local PC to enable interfacing with the various servers on the Internet. This client could be a FTP, email or web browser or all three.
What is a web browser?: A WWW client whose main purpose is to facilitate an individual's use of the World Wide Web. The most popular web browsers are currently Netscape and Internet Explorer.
What is Netscape?: A very popular web browser that can also perform other client duties such as FTP and email.
What is Internet Explorer?: MicroSoft's web browser.
What is Claris Emailer?: Claris Corporation's e-mail client software. It allows you to send and receive email through the Internet.
What is Eudora?: A very popular e-mail client package by Qualcomm, Inc. It allows you to send and receive e-mail through the Internet.
What is FTP?: An acronym for File Transfer Protocol. The term is generally used synonymously with downloading via the Internet.
What is an FTP client?: A software application that uses FTP to upload and download data from your computer to a server on the Internet. Two very popular Macintosh FTP clients are Fetch and Anarchie.
What is Fetch?: A popular FTP client for the Macintosh. It allows you to download or upload files via the Internet.
What is Anarchie?: A popular FTP client for the Macintosh. It allows you to download or upload files via the Internet.
What does Anonymous FTP mean?: As applied to an FTP server anonymous means the server is set up so anyone with Internet access can download files from it. Good netetiquette demands the use of a name and password when doing FTP on the Internet. Most Anonymous FTP servers require that you enter a name of "anonymous" and your e-mail address as a password before granting access.
When doing Anonymous FTP what password do I use?: Good netetiquette demands that you use your e-mail address as your password.
When doing FTP what name do I use?: Good netetiquette demands that you use "anonymous" as your name.
What is a newsgroup?: A newsgroup is another subset of the Internet. It is a large community of individuals interested in sharing ideas and help. You need a newsgroup client to participate.
What is comp.sys.mac.app?: comp.sys.mac.app is a newsgroup of interest to AppleWorks users in that some discussions center around this application.

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